Official Documents

Privacy Policy pulu88

Your privacy is our priority. This document transparently explains how pulu88 collects, uses, stores, and protects your personal data as a user of our platform in Malaysia.

Updated: January 2026
SSL 256-bit
Data Not Sold
Secure Storage
Guaranteed User Rights
PDPA Compliance

1. Introduction

Pulu88 (hereinafter referred to as "we", "pulu88", or "the platform") is committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices.

By using the pulu88 platform — whether via the website or mobile app — you agree to the collection and use of your personal information as described in this document. We encourage you to read this Privacy Policy carefully in its entirety before using any of our services.

This Privacy Policy applies to all registered pulu88 users in Malaysia, covering all activities carried out through our platform including account registration, gaming activity, financial transactions, and communications with our support team.

If you disagree with any part of this Privacy Policy, please discontinue use of the pulu88 platform. Continued use of our platform constitutes full acceptance of this policy.

2. Types of Personal Data We Collect

Pulu88 only collects personal data that is strictly necessary to provide you with the best possible service. We do not collect data beyond what is required for the stated purposes.

Data Categories Example Information Primary Purpose
Identity Information Full name, date of birth, identity card number Account Verification (KYC)
Contact Information Email address, phone number, residential address Communication & Support
Financial Information Bank account number, transaction records Deposit & withdrawal process
Usage Data Login, game history, session duration Security & Improvements
Technical Data IP address, device type, web browser Fraud Prevention

2.1 Data Provided Directly by You

This is information you provide directly to us during the registration process, KYC verification, when contacting customer support, or when completing any form on the pulu88 platform. You are responsible for ensuring all information provided is accurate and up to date.

2.2 Automatically Collected Data

When you use the pulu88 platform, our systems automatically record certain technical information such as your IP address, device type, operating system, and usage patterns. This data is used solely for security and platform improvement purposes.

3. How We Use Your Data

Pulu88 uses your personal data only for legitimate purposes directly related to the services we provide. The following are the primary purposes for which your data is used:

  • Account Management: Creates, verifies, and maintains your pulu88 account, including required KYC processes.
  • Transaction Processing: Processes all deposits and withdrawals securely and accurately in accordance with your instructions.
  • Customer Support: Responds to enquiries, resolves complaints, and provides the technical assistance you need.
  • Platform Security: Detects and prevents fraudulent activity, money laundering, and other security threats.
  • Legal Compliance: Fulfils compliance obligations related to PDPA, anti-money laundering (AML), and applicable regulations.
  • Service Improvements: Analyses usage patterns to enhance your gaming experience and platform functionality.
  • Marketing Communications: Sends relevant promotions and exclusive offers, subject to your marketing preferences.

pulu88 does not use your data for purposes unrelated to our services. All data usage is based on a valid legal basis under PDPA 2010.

4. Sharing Data with Third Parties

Pulu88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, under certain circumstances, we may share your data with the following parties to ensure our services operate smoothly:

4.1 Trusted Service Providers

  • Payment Processors: Payment gateway providers such as FPX and e-wallet providers that require transaction information to process your deposits and withdrawals.
  • KYC Providers: Identity verification companies that assist us in verifying user documents in accordance with compliance requirements.
  • Cloud Services: Server infrastructure providers that store our data in a secure, encrypted environment.

4.2 Legally Required Disclosures

Pulu88 may disclose your personal data to the relevant authorities when required by Malaysian law or a valid court order, or when we have reasonable grounds to believe that doing so is necessary to protect the rights and safety of other users.

All third parties we work with are required to comply with strict data protection standards and are not permitted to use your data for any purpose other than those specified in their agreement with pulu88.

5. Data Security

Pulu88 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, misuse, or accidental disclosure.

  • 256-bit SSL Encryption: All data transmitted between your device and pulu88 servers is encrypted using the latest TLS protocol, ensuring no third party can intercept your communications.
  • Strict Access Control: Only authorised personnel with a legitimate work need may access users' personal data, and every access is automatically logged.
  • 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity or intrusion attempts.
  • Two-Factor Authentication: An additional security layer is available for your account to prevent unauthorized access even if your password is compromised.
  • Regular Security Audits: The pulu88 infrastructure undergoes regular independent security audits to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no method of transmission or storage over the internet can be guaranteed 100% secure. In the event of any material data breach, we will notify you within the timeframe required by law.

6. Cookies & Tracking Technologies

Pulu88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Performance Cookies: Collects information on how you use our platform to help us improve the user experience.
  • Functional Cookies: Saves your preferences such as language, display settings, and login details for a more convenient return experience.
  • Analytics Cookies: Helps us understand traffic patterns and platform usage for continuous improvement.

6.2 Managing Cookie Settings

You may manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of the pulu88 platform and your overall gaming experience.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by pulu88. We are committed to respecting and facilitating the exercise of these rights.

Right of Access

You have the right to request and obtain a copy of the personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete personal data in our records.

Right to Erasure

In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request a restriction on the processing of your data in certain circumstances while a dispute is being resolved.

To exercise any of the above rights, please contact the pulu88 support team via live chat on the platform. We will process your request within 30 business days in accordance with PDPA 2010.

8. Data Retention Period

Pulu88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

  • Active Account Data: Retained for the duration your account is active and up to 7 years after account closure for legal compliance and audit purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
  • Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
  • Support Communication Data: Retained for 3 years for service reference and improvement purposes.
  • Marketing Data: Retained until you withdraw your consent to receive marketing communications from us.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9. Changes to This Privacy Policy

Pulu88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. Any material changes will be communicated to you via email or in-platform notification at least 14 days before the changes take effect.

The "Updated" date displayed at the top of this page will always reflect the date of the latest version of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the pulu88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree, please close your account before the changes take effect.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

  • Live Chat: The fastest way to get help — available 24/7 via the chat button on the pulu88 platform or mobile app.
  • Email: Send your detailed enquiry to [email protected]. We aim to respond to all emails within 2 business days.
  • FAQ Page: Visit FAQ page us for answers to frequently asked questions related to privacy and account security.

For formal complaints that cannot be resolved through our support channels, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP) in accordance with the provisions of PDPA 2010.

Why Your Data Is Safe with pulu88

We do not merely comply with the law — we go beyond the minimum standards to ensure your privacy is genuinely protected.

Industry-Grade Encryption

All data transmitted between your device and pulu88 servers is encrypted with 256-bit SSL — the same technology used by leading banking institutions in Malaysia.

Malaysia PDPA Compliance

The pulu88 Privacy Policy is drafted and updated regularly to ensure full compliance with the Personal Data Protection Act 2010 and all related regulations in Malaysia.

Data Not Sold

Pulu88 is committed to ensuring that your personal data will not be sold, rented, or traded to any third party for their marketing purposes. Your privacy is not our commodity.

Control Is in Your Hands

You may access, correct, or request deletion of your data at any time. Privacy management tools are available directly in your account settings for full convenience.

Independent Security Audit

The pulu88 data infrastructure undergoes regular independent security audits by specialist firms to identify and address any risks before they become issues.

Instant Notifications

Should any suspicious activity be detected on your account, pulu88 will send you an instant notification. You can also review your account activity log at any time.

Secure & Trusted Platform

Join pulu88 with Complete Confidence

Your personal data is fully protected. Register a free account today and enjoy a safe, fair, and enjoyable gaming experience alongside more Malaysian players at pulu88.

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